Returns & Refunds Policy

Our Commitment

At McQ Properties LLC, we stand behind the quality of our services and products. If you are not entirely satisfied with your purchase on somersetrendering.com, we are here to help. This policy outlines our procedures for returns and refunds to ensure a transparent and fair experience for all our clients.

Eligibility for Returns

You have 30 calendar days from the date of purchase or delivery to initiate a return or request a refund. To be eligible, please ensure that:

  • The request is made within the 30-day window.
  • You have the original receipt or proof of purchase.
  • For digital services or custom renderings, the request must be made before the final project delivery or as specified in your individual service agreement.

Return Process

To start a return, please follow these steps:

  1. Contact Support: Email us at [email protected] with your order number and a brief explanation of the reason for the return.
  2. Review: Our team will review your request within 3–5 business days. We may contact you for further details to better understand your concerns.
  3. Authorization: Once approved, we will provide you with a Return Authorization and instructions on any next steps required.

Refund Policy

Once your return is processed and approved, we will initiate a refund.

  • Original Payment Method: Refunds will be credited back to the original method of payment used during the transaction (PayPal or Stripe/Credit Card).
  • Processing Time: While we initiate the refund immediately upon approval, it may take 5 to 10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution’s policies.
  • Non-Refundable Items: Please note that certain specialized consulting fees or completed custom digital assets may be non-refundable once finalized and delivered. These terms will be clearly stated at the time of purchase.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

For any questions regarding our Returns & Refunds Policy, please contact our administrative office:

  • Company: McQ Properties LLC
  • Address: 2776 Soquel Avenue, Santa Cruz, California 95062, United States
  • Phone: (757) 437-2555
  • Email: [email protected]